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Terms & Conditions

Reservations and payments for FIT’s (Full Inclusive Tours)

An advance payment of 20% whichever is higher is due within 7 days of confirmation of your arrangements. Final payment is due 60 days prior to departure. If you book within 60 days of departure, the entire cost of your tour is due upon confirmation of your arrangements. Final documents are generally sent between 14 – 21 days prior to departure, provided full payment and a signed personal information form has been received.

Reservations and payments for Groups and Incentives

The advance payment of 25 % of the total invoice amount is due within 7 days of confirmation of the groups’ arrangements. This is used to pay a deposit for the securing of the rooms from the suppliers.60 % payment is due 60 days prior to departure from country of origin and 15% before arrival of the group. Other conditions are same as above. Any post tour billing should be authorized as per mutual agreement between the two parties. Changes can be made for one off groups / incentive groups as per mutual agreement between the two parties.

Changes for Groups and Incentives

Any changes done that reduces the number of participants in groups / incentive groups might attract a fee depending on the supplier we are dealing with. Benroso Safaris will endeavor to avoid this due to our good relations with the suppliers. However should this not be possible, then the cost will be passed on to you.

Cancellation

In the event of cancellation or variation of services for whatever reasons we shall be entitled to charge cancellation fees as hereunder:Cancellations received between 59 days and 36 days prior to commencement of services shall be charged 25% of the total cost of services.Cancellations received between 35 days and 20 days prior to the commencement of services shall be charged 50% of the total cost of services.Cancellations received between 19 days and 6 days prior to the commencement of services shall be charged 70% of the total cost of services.Cancellations received between 5 days and day of arrival or after commencement of services shall be charged 100% of Total Cost of tour arrangements.

Included in Tour prices

The accommodations are listed in each tour itinerary; however, these accommodations may not always be available, and Benroso Safaris, reserves the right to provide alternative accommodation of comparable Standards. Single accommodations are not guaranteed. If you are forced to share enroute, you will be refunded the appropriate supplement upon your return. The included meals are specified in each itinerary and are table d’hote or buffet.Prices include all entry and park fees, accommodations with meals, transport, hotel taxes and service charges and sightseeing/game drives as specified in each individual itinerary, and services of an English Speaking driver guide. Air–inclusive prices in our itineraries include ONLY domestic airfares from and to the destinations specified. These prices are subject to Civil Aviation Board Changes and as such are not fixed.

Not included in Tour prices

Fees for obtaining passport, visas, inoculations; airfare not specifically mentioned as included; excess baggage fees, trip protection coverage, international airport departure taxes, optional tours, any items of a personal nature such as beverages, laundry, phone calls, cables, or room service; excess mileage carried out at the request of the passenger or any other item not specifically listed in the tour section.Travel documents and Health requirementsAll passengers require a passport valid for at least the duration of your trip. Passengers should check with the specific embassies or consulates for their

Visa Requirements

Visa requirements are subject to change without notice and we recommend you check with the appropriate embassy or consulate for current information. Passengers are responsible for ensuring they have the correct visas and documents.

Malaria is endemic to these regions of Africa and precautions must be taken.

We recommend you visit your primary physician or local travel clinic to review any medications or recommended inoculations. Be sure to carry your inoculation certificate with you as proof of inoculations. If you are concerned about taking any medications, check with your physician before you book your trip.

Liabilities

Benroso Safaris and its agents act only as the agent of the passenger in all matters relating to accommodation, meals, tours and transportation of any type, and shall not be liable for inconvenience, omission for service, injury, delay, loss or damage from any cause and in any matter howsoever, including weather, machinery breakdown, labour disputes, civil disturbances and Government orders. Benroso Safaris is insured against legal liabilities arising from injuries which may be incurred by passengers in its own vehicles, in which case all claims are subject only to the jurisdiction of the Courts of Kenya. Benroso safaris reserves the right to employ sub-contractors to carry out all or any part of the services agreed to be supplied and in the exercise of such right, the clause relating to liability as an agent shall apply. Benroso Safaris reserves the right to employ sub-contracts to carry out all or any part of the services agreed to be supplied, and in the exercise of such right, the clause relating to liability as an agent shall apply.

Benroso Safaris reserves the right, should conditions necessitate and without notice, to change any route or arrangement, to offer substitutes of equal value, to cancel the operation of any tour, to refuse to accept or retain any person as a tour member at any time, in which case an equitable amount may be refunded.